FAQ

How can I obtain copies of my health record?

Contact your doctors’ offices or the health information management or medical records staff at each facility where you received treatment. Ask for an "authorization for the release of information" form. Complete the form and return it to the facility as directed. Most facilities do charge for copies. The fee can only include the cost of copying (including supplies and labor), as well as postage if you request the copy to be mailed. It can take up to 60 days to receive your medical records, so ask when you can expect to receive the information you requested.

Am I required to pay for copies of my health record?

Your healthcare provider is allowed to charge a reasonable fee for copies of your health record. The fee should only include the cost of copying (including supplies and labor), as well as postage if you request the copy to be mailed. If you request an explanation of this information, you may also be charged a fee for its preparation.

How do I get records into my Medzingo account?

If you are the primary account holder your user ID and password will allow you to access and editable record. Once logged in you can easily add or edit or attach information as you see fit.

Can I upload images?

Yes. Examples may include pictures of: x-rays, medications, injuries, etc. File types include: jpg, img, png. Tip: smaller image sizes are better for uploading and viewing.

How is my information protected?

Medzingo keeps your data secure using the latest industry security standards. Medzingo achieves superior levels of security through three levels of protection: Secure architecture, Secure authentication and transmission, Secure just-in-time decryption. You can read more about each of these levels on our Security page.

What happens when my records are mailed, faxed, or emailed to Medzingo?

For Medzingo assisted accounts, incoming mail, faxes, or emails are received and processed by the Medzingo Records department. Once received the new records are digitized and entered in the appropriate section of the member’s account. Once processed the records are immediately available to be viewed by the Medzingo member by logging into his/her online account. page.

How do I view my records?

Your records can be viewed by visiting www.medzingo.com. At the top right corner is a member login button. Clicking the member login button will bring you to the login page where you can enter you User ID and password.

Can I print out my records?

Yes. There is a “Print” button located in the top right corner of each record page.

Can I give someone else access to my information if I choose?

Yes. On the home record page click blue “Share Records” button to open the shared records manager. Create user ID’s and passwords that you can share with others. You will have the option to decide what information you share with each user ID created. You can also delete these new User IDs at any time.

What is my Emergency Profile?

The emergency profile allows you to share information with others by entering only your user ID. The reason for this is that first responders may not have access to your password. Providing basic critical non-sensitive information that can be easily accessed may save you life.

Can I delete information from my account?

Yes. The primary user on the account has edit capabilities that includes the ability to delete information.

Can I cancel the service?

Yes. The service can be cancelled at any time.

How do I communicate with a customer service person if I am having problems?

Email customerservice@medzingo.com if you are having any problems or have any questions about the service.

What if I forget my user ID or password?

User ID’s or passwords can be recovered from the Member login page. They are linked to your personal email address on file.

My physician is no longer practicing. Where can I locate the health record maintained about me?

Even if your physician moved, retired, or died, his or her estate has an obligation to retain your records, including immunization records, for a period defined by federal and state law. Often this retention period is 10 years following your last visit (or until a child/patient is 21 years old). You may be able to locate your records by contacting:

Your physician’s partners

• The health information manager at a nearby hospital where the physician practiced
• The local medical society
• The state medical association
• The state department of health

Why would I want to keep a Personal Health Record (PHR)?

Your health information is scattered across many different providers and facilities. Keeping your own complete, updated and easily accessible health record means you can play a more active role in your healthcare. You wouldn’t write checks without keeping a check register. The same level of responsibility makes sense for your healthcare.

A patient’s own PHR offers a different perspective, showing all your health-related information. It can include any information that you think affects your health, including information that your doctor may not have, such as your exercise routines, dietary habits, or glucose levels if you are diabetic.

Also, the PHR is a critical tool that enables you to partner with your providers. It can reduce or eliminate duplicate procedures or processes, which saves healthcare dollars, your time, and the provider’s time. And the information you gather gives you knowledge that assists your preparation for appointments.

With your PHR, you can:

• Knowledgeably discuss your health with healthcare providers
• Provide information to new caregivers
• Have easy access to your health information while traveling
• Access your information when your doctor’s office is closed
• Record your progress toward specific health-related goals
• Refer to physician instructions, prescriptions, allergies, medications, insurance claims, etc.
• Track appointments, vaccinations, and numerous other wellness healthcare services

Should my Medzingo PHR include emergency contact information?

Yes. For the best possible care in the case of an emergency, you should include emergency contact information in your PHR.

Can I access my Medzingo PHR through my Smartphone?

Yes.

When can healthcare providers share information from my Medzingo PHR with my family without my consent?

If you are in critical condition and need medical treatment, your family or caregiver must determine and/or approve the treatment you receive. So access to your medical history will help them make the best decision.

Do I have the right to see my child's health record?

Yes, generally parents do have access to their minor children’s health record. There are three circumstances where parents do not have access:

• When the minor is the one who consents to care and the consent of the parent is not required under law;
• If the minor obtains care at the guidance of a court or person appointed by court; and
• When a parent agrees that the minor and healthcare provider have a confidential relationship.

However, access to parents may be permitted in these circumstances if permitted by state or other applicable laws.